Manufactured from the finest aluminum alloys to ensure the strength, durability, and integrity of each and every style. We pride ourselves as a totally vertical operation. This means that we manufacture and produce over 90% of the components used in our products from the raw state. We can monitor every stage of the manufacturing process and maintain a consistent level of quality.
Our only business and focus is shade and shade type products. Our goal is that each and every Jardinico Caractere style will exceed your expectations.
Our Limited Warranty is outlined below. NOTE: Wind damage is not covered under any manufacturer's warranty.
5 Year Limited Warranty includes the mast, boom, head fitting, elbow, center pole, top and bottom hub, rust and corrosion on base, and stainless steel hardware only. If there is damage under the warranty, Jardinico Caractere will replace and/or repair any item listed in this category at its discretion. Labor charges are not covered under this limited warranty.
5 Year Limited Warranty covers the Sunbrellt Natte fabrics. Visit www.sunbrella.com/warranty for more details. Labor charges are not covered under this limited warranty.
1 Year Limited Warranty covers the wheels and powder coat finish on all bases. If the powder coat finish flakes, bubbles, peels or loses color, Jardinico Caractere will re-finish or replace the defective base at its discretion. Normal wear and tear is not covered under this limited warranty. Labor charges are not covered under this limited warranty.
weather). Failures caused by abusive use and normal wear and tear are not covered under this warranty.
Caution: Seaside and Indoor Pool use, salt & chlorides can accumulate on the powder coat finish, leading to finish failure. Failure or neglect to make needed cleanings may cause paint to blister, and such failure will void limited warranty.
Those filing warranty claims will be responsible for all shipping, handling, and freight charges on all claims to Jardinico Caractere in Baldwin Park, CA. All warranty claims must be submitted with the original proof of purchase, date of purchase, name of dealer, and the description of the damage. The Jardinico Caractere warranty is not transferable. Jardinico Caractere reserves the right to repair, replace, and/or redesign any product that is returned under a warranty claim.
Changes/Cancellations - No cancellations, changes, additions or holds will be accepted for an order for which materials have been ordered or produced. Cancellations and/or changes of product or shipping dates on orders must be received in writing within 5 business days of the acknowledgement date. Orders that do not follow these guidelines will be charged a 25% restocking or handling fee. Specially ordered merchandise and custom logo products cannot be cancelled, returned, or refunded. Delivery dates on custom orders are estimated only and may change because of fabric, shortages, production delays, port delays, acts of nature and availability of merchandise.
It is our policy to continuously improve designs, materials and manufacturing methods in order to provide you with the finest products. Therefore, variations in specifications, materials, prices, styles and finishes may be made without notice.