WOODARD FURNITURE LIMITED WARRANTY
WHAT IS COVERED:
We warrant to you, the original purchaser that with the exceptions
stated below, the furniture you have selected is free from defects in
material and workmanship. Straps, slings, and cushions are
warranted based on quality of workmanship, not fading,
discoloration, mildew resistance or stretching.
HOW LONG DOES COVERAGE LAST:
Structural -
This limited structural warranty lasts for a period of fifteen (15) years
for Aluminum and Iron and three (3) years for Woven from the date
of delivery of the furniture to you (“Warranty Period”). Coverage
terminates if you sell or otherwise transfer the furniture or have
unauthorized repairs or alterations done to the furniture during the
warranty period. Products approved for use in commercial
applications will be covered under the current Hospitality Warranty
Period of five (5) years for Aluminum and Iron and three (3) years
for Woven from the date of delivery.
Finish -
This limited finish warranty lasts for a period of seven (7) years from
the date of delivery of the furniture to you (“Warranty Period”).
Coverage terminates if you sell or otherwise transfer the furniture or
have unauthorized repairs or alterations done to the furniture during
the warranty period. Products approved for use in commercial
applications will be covered under the current Hospitality Warranty
Period of five (5) years from the date of delivery.
Cushion -
This limited cushion warranty lasts for a period of one (1) year from
the date of delivery of the furniture to you (“Warranty Period”).
Cushion warranty covers workmanship of the cushion itself and the
filler for one (1) year. Fabrics may be covered under a separate
warranty by the fabric manufacturer. If a fabric is deemed defective
after the one (1) year cushion warranty by the fabric manufacturer,
cost for replacing the cushion, less the fabric charges would be your
responsibility. Coverage terminates if you sell or otherwise transfer
the furniture or have unauthorized repairs or alterations done to the
furniture during the warranty period. Products approved for use in
commercial applications will be covered under the current Hospitality
Warranty Period of one (1) year from the date of delivery.
Parts -
Certain parts, such as recliner mechanisms, fire table burners, etc.,
only carry a one (1) year warranty.
WHAT WOODARD WILL DO:
Frames -
If within the Warranty Period, your furniture fails structurally or if the
finish cracks, peels, or blisters, Woodard will, at our option, repair or
replace the frame in the original color and style. Please note that it is
at Woodard’s discretion as to whether the original defective piece is
required to be sent back or not.
Straps -
If within the Warranty Period, the strap breaks or pulls out of the
frame within three (3) years from date of delivery, Woodard will send
a replacement strap(s) directly to you upon receipt of the defective
item(s). Please note that it is at Woodard’s discretion as to whether
the original defective piece is required to be sent back or not.
Slings -
If within the Warranty Period, the sling breaks or pulls out of the
frame within one (1) year from date of delivery, Woodard will send a
replacement sling(s) directly to you upon receipt of the defective
item(s). Please note that it is at Woodard’s discretion as to whether
the original defective piece is required to be sent back or not. In the
event that a frame finish, style or fabric has been discontinued, we
reserve the right to substitute the defective frame, sling or cushion
in a similar style or color at our option. Please note, because iron is
made from steel, small amounts of rust seepage may appear when
used outdoors, mainly in the joints and crevices. This seepage is
normal and is not covered under warranty. Regular maintenance (e.g.
cleaning the furniture, touching up nicks and scrapes) must be
exercised.
TO OBTAIN SERVICE:
Any claim under this warranty should be initiated within the Warranty
Period by contacting the dealer where the item(s) were originally
purchased. A copy of the original sales receipt as well as the original
order placed with Woodard is required. A claim may also be handled
aby any other authorized Woodard Dealer but an original sales receipt
would still be required to verify date of purchase. All warranty claims
should be sent by email to claims@woodard-furniture.com. If unable
to go through a dealer please send the information via email directly
to Woodard Customer Service at retail3@woodardfurniture.com.
Freight charges will be paid by Woodard for two (2)
years from purchase for warranty claims – proof of purchase is
required. Customer will be responsible for freight charges after
the first two (2) years of the Warranty Period. Woodard reserves the
right to examine all merchandise claimed to be defective. Upon
approval of the claim, Woodard will authorize either repair or
replacement of the defective furniture, strap, sling, cushion or part.
No returns shall be accepted without a return authorization from
Woodard.
WHAT IS NOT COVERED:
This warranty does not cover and is void if damage is a result of
freight/shipping, a failure caused by unreasonable or abusive use,
acts of God, improper care, freeze damage, mildew, normal wear,
fading or stretching of fabrics and vinyl straps, glass breakage, glides
or if the furniture is used for commercial purposes (except where
noted) or if the customer fails to provide reasonable and necessary
care as outlined in the product information brochures.
DISCLAIMER:
This warranty is valid only in the fifty (50) United States and Canada.
This warranty is in lieu of any implied or other expressed warranties,
implied warranties, including any warranty of merchantability
imposed on the sale of this furniture under State law, are limited to
a fifteen (15) year duration for the frame and seven (7) years on the
finish, a three (3) year duration for the strap and one (1) year
duration for the fabric. Some states do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply
to you.
Woodard shall not be responsible for loss of use, time, inconvenience,
packing, travel, personal injury, or other consequential or incidental
damages resulting from any defect in the product. Some states do
not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation exclusion may not apply to you. No
person, firm or corporation is authorized to make any other warranty
or assume any other obligation for the manufacturer in connection
with the sale of these goods. Woodard reserves the right to make
design, color, or fabric changes and/or discontinue any item(s)
without notice.
This warranty gives you specific legal rights, and you may also have
other rights that vary from state to state.
