• Shipping Methods
• Shipping Charges
• Lead-Times and Transit Times
• Incomplete Orders
• Inspecting Your Delivery
• Damaged Goods
• International Deliveries

For any item, please feel free to contact us if you would like a quote on delivery utilizing a different level of service than that shown on the product page. In cases where a customer has requested additional delivery services for an order, additional charges will apply.

Back To All Policies	Back To Top

Shipping Charges

Frontera calculates shipping charges on a per-item basis and charges are computed based on the size and weight of the product and the shipping method used to make the delivery. For your convenience, the delivery charge and shipping method are displayed on the product information page for each item. For orders consisting of multiple items, you can view the total shipping charge for your order by selecting the Shopping Basket button at the top of the HomePage navigation bar.

**Please note that shipping costs are taxable in the state of Texas and that taxes will be calculated on shipping charges for all orders bound to a Texas address.

Frontera is dedicated to extending our excellent customer service from the order process through delivery. We use specialized transportation companies to perform product deliveries in a professional manner with a focus on quality service at a good value. Please contact our Customer Service department with any questions regarding product delivery.

Back To All Policies	Back To Top

Lead-Times and Transit Times

Product Lead-Times
In order to present you with the most complete product information possible in making your purchasing decisions, Frontera is in constant communication with both our warehouse and the factories of our brand-name manufacturers to communicate the most up-to-date information on product availability. Although very few furnituremakers provide real-time inventory information, for your convenience, we post estimated lead-times for every product at the bottom of the product information page. You can access this product information page by selecting the “Get More Information” button to the right of each item. This information is based on our experience and on ongoing communications with our vendors, but it can be inaccurate. For this reason, if leadtimes are critical for you, we ask that you call us for more detailed and up-to-date information.

Selected furniture and accessories are available for shipment within 24 - 72 hours. However, given the number of finish options available for each item, most fine furniture requires six (6) to twelve (12) weeks, or longer, before it is ready for shipment.

While Frontera continually works with our brand-name suppliers to shorten lead-times for our customers, the craftsmanship exhibited in many pieces is the direct result of a made-to-order manufacturing process. Frontera.com is subject to our manufacturers’ production schedules. Therefore, our stated times for product availability are only estimates.

Shipping/Transit Times
Shipping time from our warehouse to you (or from the manufacturer to you) is in addition to any product lead-times noted.

Orders shipped via UPS are estimated for delivery within 10 business days from the date of shipment.

Orders shipped via Frontera Standard Delivery or by In-Home Delivery are delivered via specialized, furniture trucking companies. Delivery times for these orders vary more widely than those for smaller items shipped via UPS. Although we cannot provide exact delivery dates for items shipped via Standard or In-Home Delivery, our friendly customer service representatives can keep you informed of your order status on an ongoing basis.

Please note that your delivery address may fall within a "remote area" that is limited to a specific delivery schedule. To determine if you are within a remote delivery area, please contact our Customer Service department with your zip code information.

Incomplete orders and orders consisting of products with different shipping methods may also affect order delivery time.

Frontera.com makes every effort to ensure that you can enjoy your fine furniture and accessory purchases in your home as soon as possible. Frontera can keep you informed of your order status by e-mail on an ongoing basis. In addition, order status information is available to you around-the-clock via the Your Account section of our Website.

Back To All Policies	Back To Top

Incomplete Orders

Frontera makes every effort to deliver your entire order at one time. In situations where a specialty or long lead-time item delays part of your order, you can contact our Customer Service department to request that your order be shipped in stages. Multiple shipping dates may increase your shipping charges.

Back To All Policies	Back To Top

Inspecting Your Delivery

Frontera offers quality products from the best brand names, and makes every effort to ensure that these products are packaged and delivered by the most reputable and qualified shipping companies. Despite these precautions, the possibility does exist that your order may arrive with minor transit damage, or, in rare instances, with a minor manufacturing defect. Thus, it is imperative that you refuse or notate any obviously damaged boxes at the time of delivery, as well as immediately inspect your order for damage in order to arrange for repair or replacement. Your signature on a trucking company delivery receipt constitutes a release of liability for the trucking company and your agreement that the furniture was received in good condition.

Orders Shipped via UPS
If your order, or part of your order, is shipped via UPS, you do not need to be present to sign for delivery. However, you are responsible for reporting shipping damage within 24 - 72 hours of delivery. If, upon inspection, you discover that the packaging is damaged, please do not open the package. In cases of damaged packaging, please contact our Customer Service department for assistance. If the packaging is not damaged, but you find that the product inside is damaged or defective, save the packaging materials and contact our Customer Service department immediately for a resolution.

Orders Shipped via Standard Delivery or In-Home Delivery
If your order, or part of your order, is shipped via Standard Delivery or In-Home Delivery you must be present to sign for the order. When your order arrives, please take the time to inspect it to ensure that the paperwork is accurate, the correct number and type of items have been delivered, and that the shipment is free from any damage or defect. It is imperative that you make a report of any damage or defect immediately upon delivery by noting the problem on the shipping company’s Bill of Lading and contacting Frontera Customer Service. If your order was delivered via Standard Delivery, please do not discard the original packaging materials. If your order was delivered via Frontera In-Home Delivery, and the original packaging was removed, please contact Customer Service for more information. Frontera is unable to accept responsibility for any shipping damage that has not been noted on the Bill of Lading, or reported more than 24 - 72 hours following delivery.

Back To All Policies	Back To Top

Damaged Goods

When you make a report of damage or defect to Frontera’s Customer Service department, we will take immediate action to remedy the situation. Do not assemble defective furniture unless you are able to disassemble it for packaging into its original shipping containers for return to Frontera. If your order was delivered via UPS or Frontera Standard delivery, please save the original packaging materials. If your order was delivered via Frontera In-Home Delivery, and the original packaging was removed, please contact Customer Service for more information.

In most cases, the first step to resolving a damage claim is to arrange for an in-home inspection and repair of the damaged piece by a certified WoodPro® furniture repair technician. This in-home inspection will be provided at absolutely no cost and will be scheduled through Frontera.com Customer Service to take place at a time that is convenient to your busy schedule. Frontera reserves the right to make repairs to damaged furniture.

In most cases, the WoodPro® technician or other affiliated furniture repair specialist can make a professional repair on-site, leaving you to enjoy your new furniture purchase as soon as possible. However, if the technician determines that more extensive work is necessary to correct the problem, our Customer Service department will be contacted to issue a Return Merchandise Authorization (RMA) that will allow the damaged piece to be picked-up from your home free of charge for additional repair, replacement, or refund. Please see our sections on Arranging for Return or Replacement and Warranties for more information.

Back To All Policies	Back To Top

International Deliveries

For international shipments, please contact our Customer Service department for information regarding shipping options and rates to your destination.

For all international orders, please note that Frontera cannot be responsible for collecting customs and import duties. Due to the differences in the duty structures that exist from country to country, we ask that you consult the customs office in the destination country for more information.

Back To All Policies	Back To Top