Concierge Customer Service
New Hours:
Monday - Friday, 9am - 5pm EST


customercare@frontera.com

or call

800-762-5374

or chat


“Love this company!! So very customer friendly. The merchandise is quality. Will make future purchases without a doubt!”


“Excellent service! Just a parts order but was treated like I was buying a house full of furniture. Fast shipping too!”


“Frontera delivered, with white glove care, our furniture in the time frame promised, and with thoughtfulness at my home. PS, we love the furniture!”

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Customer Testimonials

Here are a few of the comments we have received from our customers in the past few months:

Again, thank you for all of your assistance; you and Frontera have gone beyond normal customer service and have been delightful to work with.
    M Evangelisti


I really appreciate your level of customer service, it was a happy surprise. Thank you. 
    M O’Connor


Thank you for your excellent customer service. My husband and I will buy our outdoor patio set and chairs from your company this summer. I really appreciate your help and follow-up- there are not too many companies that have good customer service. I will buy from you again and recommend you to others! 
    L Franzke


Picked up our furniture yesterday and it is AWESOME!!! It was a pleasure dealing with you and I cannot imagine that it could have been any easier or more trouble-free. Thanks again for the great service. 
    W. Horbay


As always..........Thanks for following up and taking care of things. I don't know how I can possibly put in words how valuable you have been through all of this. Once we have completed this project, we have our sites on another and you can be certain I will be contacting you for our furnishing needs! 
    T Brown


News of the day !!!! All parts fit, chairs are now in use & the 'fat' people are happy. THANKS FOR YOUR ASSISTANCE------------you made it happen. 
    RJ Houck


You have wonderful customer service. 
Blessing, 
    L Lehmann


I would not hesitate to purchase additional things from Frontera because you have proven their reputation for service to be friendly and reliable. Over the years, I have purchased so many things via the internet and now I have found a "home" to start my searches when I am looking for furnishings or accessories . Each time I sit for a few minutes, I will think of how everything came together because of your assistance…Thank you again, and most respectfully I will remain your customer, 
    J Moran


I'm spreading the word about Frontera, hope you don't mind! 
    J West


The rockers arrived on Friday and I assembled them on Saturday. THEY ARE BEAUTIFUL!!! 
    Tom, Creek N Woods Vacation Rentals


You rock! 
Pardon the pun! 
Have a great day 
    B Sampson


You've been great. Great customer service, Great communication. Very impressive. Your company should be proud to have Trudy as a part of your team. - Lloyd

Have a comment about our products or service? Send us an e-mail.

 

100% Satisfaction Guarantee

We make every effort to help you make an informed purchase decision by providing you with complete product information (including dimensions and lead-times) before you place your order. We HIGHLY RECOMMEND you request free wood/stain samples and fabric/leather swatches to help you make an informed decision. However, if you decide you would like to return an item for any reason you may do so by contacting our Customer Service department within seven (7) days of the delivery of your order as indicated on the shipping company's proof of delivery. Items returned must be in new, unused condition with all original packaging.

We offer free shipping* to most addresses in the mainland lower 48 United States. If for some reason your address is not eligible for free shipping, we will contact you immediately. There will be no charges made before we do so.

*Some furniture items are oversized and/or fragile and can only be shipped via freight carrier. These items are clearly designated with an non-refundable Oversize Delivery Fee. This fee may be eliminated by adding two or more units to your cart or purchasing multiple items.

Take advantage of this fantastic offer to build a collection of our durable and heavy items, which are quite expensive to ship. Most of our items are packaged "RTA", or 'ready to assemble', and are delivered conveniently to your door by Federal Express Ground shipping. Final assembly of our items is easy and usually takes about 15 minutes with enclosed instructions.